Withdrawal Policy

Cancellation Policy

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date the contract was concluded.

To exercise your right of withdrawal, you must inform me, Marie Steffen, email: mail@mariesteffen.com, c/o UMA Hub GmbH, Grossbeerenstrasse 60, 10965 Berlin, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, though its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

If you have requested that the service begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of your exercise of the right of withdrawal regarding this contract, compared to the total scope of the services provided for in the contract.

End of the Cancellation Policy

Template Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

• To Marie Steffen, E-Mail: mail@mariesteffen.com, c/o UMA Hub GmbH, Grossbeerenstrasse 60, 10965 Berlin:
• I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for written notifications)
• Date ___________

Note regarding the expiration of the right of withdrawal:

Pursuant to Section 356(4) of the German Civil Code (BGB), the right of withdrawal for a contract for the provision of services also expires under the following conditions:

• in the case of a contract that does not oblige the consumer to pay a price, if the business has fully performed the service,
• in the case of a contract that obliges the consumer to pay a price, upon the complete performance of the service, if the consumer, prior to the commencement of performance,

a) has expressly agreed that the business may begin performing the service before the expiration of the withdrawal period,

b) in the case of a contract concluded off-premises, has provided the consent referred to in subparagraph (a) on a durable medium and

(c) has confirmed his awareness that his right of withdrawal expires upon full performance of the contract by the business operator.